Customer Service



Try something new for FREE! Enjoy the freedom of selecting your own samples each time you order at Alive Skin + Hair. Choose your petite sized products at the cart. Please note that if your selected sample is not available, a substitution will be included at the time of packing.  


To purchase certain brands you must be signed up to an Alive account which you can do by registering in the Account and Help tab in the top bar. Customers must complete their advanced profile. This can be done by clicking My Account in the Account and Help tab in the top bar. Click the Account Information button in the side bar and ensure all fields are completed and saved.


Simply place your order before 12pm AEST and have your order dispatched the same day. Make sure you check that the products are instock as we can only ship these products same day. Alternatively you order will be dispatched next business day. How good is that?!


Have your order delivered free when you spend $89 storewide at Alive Skin + Hair. Shipping rates start at just $6.95 including tracking and signature security right around Australia & New Zealand. Read more at our Shipping & Returns page.


Under no circumstances will we ever distribute or supply your personal information to a third party. Our website is encrypted with high-level SSL security to ensure your details stay between us and you. Read our Privacy Policy here.


If your product is incorrect, faulty or damaged, it is the customer’s responsibility to contact us within 30 days of purchase to rectify. Go to our Contact page and send us a message, email us directly at [email protected]u or call us on 1300 688 088.


Pay easily and securely using Afterpay, MasterCard, American Express, PayPal or Visa. You can either pay directly with your card in the cart, or use the Paypal gateway to pay with Visa, Mastercard or American Express. To pay with your card, select Paypal and follow the instructions. You dont need a Paypal account to use Paypal.

For more details about Afterpay, please click here.


All prices are subject to change. Our price match guarantee applies to Australian retailers who are authorised stockists of the product. Promotions will always run until expiry unless sold out prior. Prices listed online are not available at the Alive Medispa clinic. To take advantage of online pricing, select 'Click & Collect' as the delivery method for in-clinic collection.