Shipping policy

SHIPPING & RETURNS

Below is a list of common questions around how we deal with shipping, returns and other related questions. If you have any other questions, please contact us for clarification.

Do you offer free shipping?

Yes! Alive Skin + Hair offers free shipping, to Australia addresses only, on all orders over $109. Free delivery can be selected at the checkout once the total cart value exceeds $109.

We do not currently offer free shipping to NZ or international addresses.

Please note that from time to time our shipping offers may vary and may end at any time.

Who do you use for delivery of orders? 

Alive Skin + Hair utilises delivery options provided by Australia Post.

What shipping services do you offer?

We currently offer express, standard and international services. Orders that dont meet the requirements for free delivery will be charged as follows:

 

Service Delivery Timeframe Signature Required Tracking available Over $109 Under $109
Standard Delivery 3-7 days YES YES FREE $8.95
Express Delivery 2-4 days* YES YES $14.95 $14.95
Click & Collect Next business day YES N/A FREE FREE
NZ Delivery <10 days YES YES $25.95 $25.95

 

A signature will be required at time of delivery and must be signed by someone living at the address. Once dispatched, you will receive a tracking number via email. It usually takes 2-4 days for express delivery and up to 7 days for standard delivery (10 business days for country and rural locations). *Next day delivery is only available for addresses in Australia Post's next day delivery network. Next day delivery network locations can be found here (http://auspost.com.au/parcels-mail/delivery-areas.html).

New Zealand orders can take up to 10 business days due to customs clearance. 

Please note the suggested delivery times are guidelines only and we are not responsible for any unforseen delays in delivery by Australia Post. All products are packaged with care to ensure they arrive unharmed.

How long will it take for my order to be dispatched? 

If the products in your order are showing as 'Ready for Dispatch' then they will usually be sent on the next available business day or same-day if ordered before 12pm AEST*. In certain circumstances products may dispatch within 1-2 business days. Products that are not in stock will generally be shipped within 2-5 business days, or when the stock is received from our suppliers. If you order contains products with different availabilities, your order will be shipped when all products are available. *Same day dispatch is only available on business days.

Do you offer a Click & Collect service?

Yes! We have a Click & Collect service for all orders placed that have a shipping address in Western Australia.

All Click & Collect orders can be picked up from our affiliated business Alive Medispa. Alive Medispa is located at the Duncraig Shopping Centre in Perth, Western Australia. 

When can I pick up my Click & Collect?

Click & Collect orders are typically available for pickup on the next business day after the order is placed. You will receive an SMS text message when your order is ready. If you are unsure whether your order is ready for pickup, please call us on 08 9447 8860.

Opening hours are located on the Alive Medispa website. You can see these here. Please note that these hours are different from the Alive Skin & Hair hours.

What is your return Policy? 

See our returns policy page. You can see the details here.