Customer Service

 

FREE SAMPLES

Try something new for FREE! Enjoy the freedom of selecting your own samples each time you order at Alive Skin + Hair. Choose your petite sized products at the cart. Please note that if your selected sample is not available, a substitution will be included at the time of packing.

 

ADVANCED PROFILE

To purchase certain brands you must be signed up to an Alive account which you can do by registering in the Account and Help tab in the top bar. Customers must complete their advanced profile. This can be done by clicking My Account in the Account and Help tab in the top bar. Click the Account Information button in the side bar and ensure all fields are completed and saved.

SAME DAY DISPATCH BEFORE 12PM

Simply place your order before 12pm AEST and have your order dispatched the same day. Make sure you check that the products are instock as we can only ship these products same day. Alternatively you order will be dispatched next business day. How good is that?!

SHIPPING & DELIVERY

Have your order delivered free when you spend $89 storewide at Alive Skin + Hair. Shipping rates start at just $6.95 including tracking and signature security right around Australia & New Zealand. Read more at our Shipping & Returns page.

PRIVACY & SECURITY

Under no circumstances will we ever distribute or supply your personal information. Our website is encrypted with high-level SSL security to ensure your details stay between us and you. Read our Privacy Policy.

RETURNS & EXCHANGES

If your product is incorrect, faulty or damaged, it is the customer’s responsibility to contact us within 30 days of purchase to rectify. Go to our Contact page and send us an email or call 1300 688 088.

PAYMENT, PRICING & PROMOTION

Pay easily and securely using via MasterCard, American Express, PayPal or Direct Deposit. All prices are subject to change. Our price match guarantee applies to all Australian retailers who are authorised stockists of the product. Promotions will always run until expiry unless sold out prior. Prices listed online are not available in the salon. To take advantage of online pricing, select 'Click & Collect' as the delivery method for in-salon collection.